Get found and never miss a customerQuestions answered on your website
Website chatbots, so customer questions get answered, even at 10 pm.
A website chatbot from Alpine Ops is a chat assistant on your site that answers customers' general questions from your own information: services, hours, service area and the policies you give it. When someone needs more, it takes their name, contact info and what they need, sends you a summary right away, and hands off to a person. It's the website twin of our AI phone answering.
Free. 30 minutes. No obligation.
01What it is
The questions you answer all day, answered on your website.
A website chatbot is a small chat window on your site that answers common customer questions and takes down what the customer needs, any time of day.
Customers often browse in the evening, after you've closed. If your site can't answer "Do you do this?" or "Are you open Saturday?", many of them move on to the next site instead of waiting to call. A chatbot gives them the answer from your own information, and when they're ready, it gets their details to you.
Who it's for
- Shops and retail
- Auto and repair shops
- Clinics and offices
- Contractors
- Restaurants
- Field service
- Professional services
02Example chat
A customer asks after hours. You get a summary, ready to act on.
Here is a chat on the website of a made-up auto shop. The chatbot answers from the shop's own facts, takes the request, and sends the owner a short summary.
Brakes, and a Saturday question.
Customer, 9:46 pmAre you open Saturdays?
Chat assistantYes. We're open Saturdays from 8 am to noon, and weekdays from 7:30 am to 5:30 pm.
CustomerDo you do brakes on pickups? Mine is grinding.
Chat assistantWe do brake work on most cars and pickups. I can't book a time myself, but I can send your request to the shop so they can set it up with you. What's your name, and what's the best way to reach you?
CustomerJordan. Text is best.
Callback number saved
Chat assistantThanks, Jordan. The shop has your request and will text you to set up a time.
Summary sent to the owner
- Name
- Jordan
- Reach by
- Text, number saved
- Needs
- Brakes grinding on a pickup
- Wants
- A time this Saturday, if possible
- Also asked
- Saturday hours (answered)
What happened in this chat
- Two questions answered from the shop's own hours and services.
- No booking promised. The request went to a person.
- The owner got a summary to act on in the morning.
03Its twin
The same help, whether customers call or type.
Website chatbots and AI phone answering are twins. They handle the same kinds of requests from the same facts about your business: one on your phone line, one on your website.
| When a customer asks | On the phone | On your website |
|---|---|---|
Are you open Saturday? | PhoneAnswered from your hours. | WebsiteAnswered from your hours. |
Do you work in Jensen? | PhoneAnswered from your service area. | WebsiteAnswered from your service area. |
Can someone come look at it? | PhoneTakes the name, number and need, and texts you a summary. | WebsiteTakes the name, contact info and need, and sends you a summary. |
Can I get in Tuesday at 2? | PhoneTakes the request for you to confirm. No booking on its own. | WebsiteTakes the request for you to confirm. No booking on its own. |
I'd rather talk to a person. | PhoneTakes a message for a callback. | WebsiteHands off to a person. |
Start with the one that matches where you lose the most customers. Add the other when it helps.
See AI phone answering04What you get
A chat assistant that knows your business, and knows its limits.
We set it up with your facts, test it with the questions your customers actually ask, and keep it current.
Answers from your information
Services, hours, service area and the policies you provide.
The customer's details
Name, contact info and what they need, taken in the chat.
A summary right away
Short and readable, so you can follow up fast.
A hand-off to a person
When a customer needs a human, it passes them to you.
No guessing
When a question goes past your information, it takes the details instead of making something up.
Kept current
New hours or a new service? We update what it knows.
Booking can be included. If your business uses appointment scheduling, it can book times right in the chat. If not, it takes the request and sends it to you, so you stay in charge of your schedule.
05How it works
From the first conversation to a chat window that answers for you.
A chatbot starts like everything we do: a free conversation, and a price you know before anything begins.
- Free
A 30-minute consult
What customers ask you most, and where they reach out now.
- With you
Your facts, gathered
Services, hours, service area and the policies you want it to share.
- Up front
A quoted price
You know the price before anything starts. It can be part of a larger build.
- You try it
Set up and tested
You ask it your customers' real questions and approve it before it goes live.
- Ongoing
Live, and kept current
We update it as your business changes. It can roll into Your AI department.
Step 1 is a conversation. Free, 30 minutes.
06Where it fits
Your website answers questions. The rest of the business follows up.
A chatbot works best on a site with clear, current facts, and with a way to get every request to the right person.
- Its twinAI phone answeringThe same kinds of requests, answered on your phone line when you can't pick up.
- ServiceWebsitesA fast site with your facts right, and a portal where you approve every change.
- ServiceAgent-ready business (MCP and API)For when the customer sends an AI assistant instead of typing in the chat.
- ServiceSEO and GEOGet more people to your site in the first place.
- The coreAI consultingSee where AI helps your business first. It starts with the same free consult.
- GuideWhere AI helps a small business firstA plain-English look at where AI earns its keep, and where it doesn't.
07Questions
Questions owners ask about website chatbots.
Something not here? Call (801) 477-6186 and ask a real person.
See every question7.1What can a website chatbot answer?
General questions and inquiries, from your own information: your services, hours, service area and the policies you give it. Things like "Are you open Saturday?", "Do you work in Roosevelt?" or "Do you fix this kind of thing?"
7.2What happens when it doesn't know the answer?
It's set up to answer from your information, not to guess. When a question goes beyond that, it takes the customer's name, contact info and question, and sends it to you so a person can follow up.
7.3Can it book appointments?
Yes, if your build includes appointment scheduling. We connect it to your scheduling so customers can book a time right in the chat. If you'd rather confirm times yourself, it takes the request and sends you a summary instead.
7.4How is it related to AI phone answering?
They're twins. Both handle the same kinds of requests from the same facts about your business. Our AI phone answering works on your phone line, and the chatbot works on your website.
7.5Will it work on my current website?
We'll look at your current site during the free consult and tell you plainly how the chat would fit, whether that's on the site you have now or as part of a new one.
7.6How much does a website chatbot cost?
It's quoted up front, before anything starts. It can be its own project or part of a larger build, and you know the exact price before we begin.
Want your website to answer questions for you? Pull up a chair.
Start with a free 30-minute consult, at your place or by phone. We'll look at the questions your customers ask most and tell you plainly whether a chatbot, phone answering or both make sense.
Free. 30 minutes. No obligation.
- Call(801) 477-6186
- Emailadmin@alpineops.dev